Responsibilities: Utilize extensive pet knowledge to engage consumers in a conversation regarding their pets, resulting in helping them to find the right in-store products for their pets. Moving around the Pet Department, approach customers and engage them in a professional manner, which generates enthusiasm for the product(s). May be required to expediently escort customers from cart location to other locations within store to obtain product. Participate in minimal in-store product setup is required to maximize in-aisle customer/consumer assistance across the entire Pet Department. Attend and participate in dedicated training from top pet manufacturers. Study product materials to develop product knowledge. Perform administrative duties: Review schedule, Complete call reports and timesheets, Check emails and Voice Mails, Participate in scheduled calls with Supervisors/others as needed.
Qualifications: 2-4 years of experience working in a pet retailer, adoption agency, veterinarian clinic or other related organization. Must be available to work Saturdays, Sundays, and Mondays. Strong Knowledge of Household Pets: Primarily Dogs & Cats, Secondarily Fish and Birds. Excellent customer service orientation. Good written communication and verbal communication skills. Ability to ensure a high level of service and quality is maintained. Ability to work effectively with management. Flexible and adaptable, able to change and alter according to changes in projects or business environment.
Associated topics: client, client service, customer service representative, director of sales, inside sales representative, market, outside sales, public relations, sales executive, service representative