Amazon Go is a new kind of physical store with no lines and no checkout-you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Learn more at amazon.com/go. Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company and we are just getting started. We are looking for people who want to join an ambitious team that continues to push the state of the art and improve the daily lives of customers. The Role: Are you obsessed with solving challenging problems? Do you think outside of the box and challenge the status quo? Are you constantly looking for ways to improve your skills and your organization? Can you make complex problems work in simple-to-use tools? Are you interested in joining a fast-paced, innovating team that is making history and breaking new ground for Amazon? If so, we look forward to hearing from you! We are looking for a talented, smart, and driven Principal Program Manager for Process Improvement to join our team. In this role, you will be a key member of the Amazon Go Operations team by streamlining current processes and devising new capabilities that improve our associate and customer experiences. If you champion operational efficiency and continually insist on the highest standards, you'll feel right at home in this role. Furthermore, you will partner with software development teams to prioritize work in order to deliver best-in-class associate tools and store dashboards that allow our store operations team to do what they do best, obsess over customers. The Team: Everyone on the team needs to be entrepreneurial, wear many hats, and work in a team-orientated environment that's more startup than big company. We especially need folks willing to roll up their sleeves and do what it takes to accomplish our vision while improving processes. All members of the team are expected to have excellent communication skills in order to support frequent communication with senior Amazon Go leaders. Responsibilities: Own process improvement for Amazon Go. Be the subject matter expert (SME) on our associate tools and operational processes. Create and drive business requirements for process improvement for both business processes and technical solutions. Identify ways to build simplicity and effectiveness into our tools and processes. Our associates and managers need to focus on customers, so our tools must be easy and intuitive. Work closely with the Amazon Go store operations team to define requirements for all store operations tools. Experience leading and/or participating in structured process improvement activities such as kaizen events. BASIC QUALIFICATIONS Completed Bachelor's Degree from an accredited university 7+ years' experience in program or product management with demonstrated success Comfortable challenging the status quo and questioning existing processes Resume showing steady progression in the area of six sigma methodologies, standardizing of tools/systems, work products, defect reduction, and human error A minimum of a green belt certification (or working demonstration of skillset) with specific project related experience associated with standardization and improvement programs Strong mathematical and analytical skills Strong verbal and written communication skills Prior experience supporting hourly employee client groups (retail, distribution, manufacturing, or call center environments) PREFERRED QUALIFICATIONS Black belt certification with strong evidence of performance and impact Strong evidence of stretch assignments that are evidence of superior performance in previous roles 5+ years' experience in supply chain, fulfillment, or retail operations SQL experience Attention to detail and high ability for data mining Indirectly influence others to deliver PMP Certification Demonstrated history building business requirements and requests for proposal Passion for Amazon and commitment to delighting customers
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