Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers many of which look to us for their own technology infrastructure needs keep us immersed across the broad spectrum of the IT ecosystem.
As a Lead Generation Support Specialist, you will manage and grow a sales pipeline via in-depth vetting of qualified new opportunity leads for ePlus. You will manage and report on all leads disseminated to the sales force and collaborate on ways to streamline and improve lead generation activity.
From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.
A self-starter willing to make outbound, warm sales calls, research for lead generation and make numerous follow-up calls to uncover potential business.
Proactively participate in the innovation of new techniques and strategies for streamlining process to disseminate leads
Identify prospects project needs, budget, timelines, business issues and obstacles
Set pre-qualified meetings, webcasts and conference calls for the outside sales team
Generate new business through inbound lead follow up
Perform in-depth online research to qualify sales leads from various sources
Enter and maintain leads, opportunities and account information in Microsoft CRM
Disseminate leads to various sales constituents, as appropriate
Track, manage and report on all generated leads and related CRM activity
Follow-up with lead contacts and provide additional information, as appropriate
Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
Develop successful relationships with sales, vendors, and internal departments
Learn about the programs available at our major vendor suppliers
Assist with open order management, insuring that open orders are delivered to the customer expediently and accurately
Accurately place orders into the system from customer-issued POs
Follow-up on orders to ensure their successful delivery within customer expectations
Perform extensive customer and market research to help uncover ePlus staffing engagements
Track staffing-related leads and provide regular reports and updates
Complete other projects and additional responsibilities, as needed or assigned
Knowledge of computers/networking and the IT industry as a whole
Excellent communication/phone skills is a must
Ability to prioritize and multi task is a must
Must be a team player with a positive attitude
Knowledge of Microsoft office suite of products is a must
Education and Experience:
Bachelor s degree is preferred
1+ years of sales or customer service experience preferred
Applicants must be currently authorized to work in the United States on a full-time basis. At this time, ePlus will not sponsor applicants for work visas for this position.
Associated topics: assistance, deskside, front desk, help, information technology, network, service, technical support, technical support specialist, technician iii
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.