• Matthews International
  • $69,476.67 -201,520.00/year*
  • Pittsburgh, PA
  • Human Resources
  • Full-Time
  • 4870 Forbes Ave

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The HR Service Center Coordinator serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.

Job Responsibilities:

  • Answers incoming questions immediately via phone, e-mail and web portal.

  • Contacts customers via oral or written correspondence to resolve questions.

  • Documents all pertinent employee information, including name, department, contact information and the nature of their call.

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests

  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

  • Additional duties as assigned.


  • Bachelor's Degree in Human Resources, Business Administration or related field

  • 3+ years of previous human resources experience; or equivalent combination of education and experience

  • Occasional travel either locally, nationally, and/or internationally may be required.

  • High degree of proficiency MS Office Suite, Outlook & Internet applications

  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills

  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)

  • Solid understanding and application of mathematical concepts

  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients

  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

  • Ability to work with and influence peers and senior management

  • Self-motivated with critical attention to detail, deadlines and reporting

  • Ability to work overtime as necessary

Physical Aspects/Work Environment:

  • Regularly required to stand; walk; sit; and talk, hear and see.

  • Occasionally lift and/or move up to 10 pounds.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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