The Education Program Assistant will collaborate with and advise marketing and campaign strategy specialists, educator and faculty event leaders, and event registration managers on the event planning development, implementation, and strategic delivery of assigned programs to ensure delivery aligns with program team and organization business goals. This position will manage the development and implementation of the online registration websites in Cvent by collaborating with educators, faculty members, event leaders, and event registration managers. Responsibilities include development of a high quantity of program registration websites and templates based on specific program needs and established best practices, as well as consult with educators, faculty members, event leaders, and event registration managers as needed to ensure needs are continually being met. This position is a point of contact for any client questions and concerns regarding Cvent event registration website maintenance and support, program registration management, and operation efficiency. This position will also troubleshoot and diagnose programs, identify and apply technical and/or practical solutions, as well as follow up on registration issues, requests for information, collection payment processes and issues, on-site support, etc. Responsibilities may also include development of training materials and continued training of educators, faculty members, program directors, and event registration managers regarding effective management and technical use of online registration program software, including but not limited to event management, registrations, contact lists, payment management and refunds, reporting and financial closeouts, as well as best practices and protocols established for the smooth and effective operation of registration management. In addition, this position will identify current and/or anticipated needs for established best practices and protocols and collaborate with team and management to develop effective best practices and protocols based on technical and practical experience. Typically requires an Associate's degree or higher plus five years of related experience, or an equivalent combination of education and experience. Experience with event registration software such as Cvent is preferred, but not required. Experience in marketing technology applications, such as CMS, and email service providers is also preferred, but not required. This position requires an understanding of event planning and marketing concepts. This position requires the ability to edit and/or write program descriptions for immediate publish, including application of excellent grammar and punctuation skills. This position also requires an excellent communicator, who can manage and ensure continuous open communication with the team and clients, which is critical to a smooth and effective operation. This position requires a high level of self-direction and personal accountability and ability to work in a demanding, deadline focused, dynamic environment, and consistently produce deliverables within agreed upon timelines. In addition, candidate must be highly organized with excellent time management skills, and the ability to shift priorities and multitask in order to meet aggressive deadlines and should constantly strive to rapidly learn and take advantage of new concepts, technologies and Cvent best practices and training opportunities.