Community Impact Manager

Employment Type

: Full-Time


: Advertising/Marketing/Public Relations

POAH Communities, an exciting and highly entrepreneurial organization committed to community development and to preserving affordable rental housing, is seeking a creative, driven Community Impact Manager to lead POAH Communities’ Community Impact efforts at Whittier Street Apartments in Roxbury, MA.

Reporting to the VP, Community Impact, and working closely with property management and Community Impact teams, the Community Impact Manager will be responsible for developing and managing community engagement and impact strategy. The strategy will seek to create opportunity and empower residents in POAH Communities’ strategic outcome areas: housing stability, health, education, financial stability, employment and community engagement.

  • Lead community assessment and engagement process, to include household level surveys, stakeholder engagement and strategic planning and implementation
  • Work collaboratively and creatively to develop relationships with a variety of non-profit organizations and public entities, including direct service organizations, community development groups, local colleges and universities, public officials and more
  • Develop strategy for engaging resident feedback and community input, including focus groups, community outreach events, engagement with local stakeholders
  • Identify or create leadership development, capacity building and community engagement opportunities for returning and new residents 
  • Utilize relationships with organizations (e.g., Empath, Boston Housing Authority, etc.) and public entities to develop programs, partnerships, referrals and creative opportunities for resident success.
  • Identify promising programs or opportunities for seniors, youth and families in the community
  • Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
  • Establish goals, track and measure progress; analyze and use resident and program data as the basis for continuous improvement
  • Compile and analyze resident and property data to identify unique needs, trends and opportunities
  • Lead team in establishing goals, and tracking and measuring progress
  • Coordinate among providers to help residents access services and supports
  • Collaborate and coordinate with Property Management team to ensure residents remain stably housed and in compliance with lease terms.
  • Continuously review and analyze performance indicators, assist in the assembly and presentation of performance data for a variety of stakeholders
  • Serve as primary point of contact for POAH Communities’ Community Impact program for assigned property/portfolio.

  • College Degree preferred; degree in social services, urban planning, public health, human services, or community development preferred
  • At least four years of relevant experience required
  • Knowledge of resident services “best practices” and/or experience in comparable community development or human services field
  • Familiarity with property management in affordable rental housing
  • Ability to manage data and conduct basic data analysis
  • Possess strong oral and written communication skills
  • Proven success in building and sustaining strong relationships with team members, partners and community stakeholders
  • Resourceful in solving problems and maximizing resources
  • Basic proficiency in the use of computers including Word, Outlook and Excel
  • Ability to work periodic overtime and flexible hours required, including weekends and evenings
  • Salary is competitive and commensurate with experience. Benefits include full health and life insurance, a generous earned leave program, and a 401k retirement plan with company match. POAH Communities is an equal opportunity employer, committed to diversity in the workforce. 

    About POAH Communities
    POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success. Nearly half of POAH’s properties have staff members devoted specifically to resident support and we are growing. POAH Communities strengthens and supports the portfolio through local and national partnerships, internal corporate support and outreach, and a focus on positive outcomes for our residents:

  • Stable Housing: Ensuring all residents have an opportunity to realize their goals by removing barriers to staying in their home and growing within the community.
  • Health: Supporting access to quality healthcare for youth, adults, and seniors across our portfolio.
  • Education: Pledging to grow pathways to quality, affordable childcare, afterschool, and adult education.
  • Employment: Strengthening partnerships with local employers and educational institutions to support income growth for individuals and families.
  • Financial Stability: Through a variety of innovative programs and partners, encouraging the use of quality financial products, financial coaching, savings, and planning for the future.
  • Community Engagement: Integrating our goals with those of the community to galvanize resident leadership in support of a better quality of life in all of our communities.
  • POAH Communities has specialized in the professional management of affordable multifamily housing for more than 25 years. Initially founded as Midland Property Management, Inc., POAH Communities became part of the Preservation of Affordable Housing, Inc. (“POAH') family in 2001, and currently manages close to 12,000 affordable housing apartments in Connecticut, the District of Columbia, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio and Rhode Island. POAH Communities has over 400 staff members and maintains offices in Washington D.C., Kansas City, Boston, Cincinnati and Chicago. For more information, visit us at

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