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U.S. Bank is seeking a Data Analyst with Service Now experience to contribute toward the success of our technology initiatives. Provides technical support and coordination for service management function for a specific client or group of clients. Identifies and investigates service-related problems. Coordinates problem resolution and implements or escalates corrections as appropriate. Serves as the point of contact with the client. Defines and deploys problem management processes and procedures. Assists the client in use of the software tools and processes. Coordinates activities with other service areas and functions. Develops, documents, and disseminates process changes and improvements. Participates in problem reviews, root-cause analysis, status metrics and reporting, trend analysis, and audits.
Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
-Bachelor's degree or equivalent work experience
-At least 3 years experience with the processes, practices, disciplines and tools needed to ensure that IT services are provided as agreed between the customer and IT provider.
Basic understanding in:
-System software infrastructure
-IT service management (ITSM)
-Programming skills (Python preferred)
-Advanced data visualization (Power BI and Python Preferred)
Working experience in:
-IT standards, procedure, policy
-Technical writing and documentation
-IT project management
Extensive experience in: